Daycare

REservation Policy

Effective March 31, 2022

 

We will be instituting a new policy for daycare reservations as of March 31, 2022 . This should allow us to meet your needs more easily and accurately, especially as we become more busy! As many of you may already know, we have rearranged our daycare to allow for three playgroups, which gives us more flexibility than being limited to two playgroups. Expanding to three playgroups also allows us to more accurately match your pups with playmates of similar size and play style. In addition, the expansion made it possible to lower the dog:human ratio in our playgroups to 15 or fewer dogs with each human, and will help us focus more closely on each pup’s individual needs!

In order to ensure that we maintain this standard, we must maintain a more effective daycare reservation system, particularly with recurring reservations. Going forward, the following rules will apply to recurring daycare reservations:

  • Recurring reservations will be made on a quarterly basis*

  • Recurring reservations can be made up to one month in advance

  • Notice of cancellation must be given in advance**

  • If 3 or more reserved days are missed without cancellation in advance, then the recurring reservation will be deleted

  • If your recurring reservation is deleted, you can still make individual reservations

  • If your recurring reservation is deleted, you will be able to make a new recurring reservation for the next quarter


The following changes will also apply to individual reservations:

  • Individual reservations can be made up to one month in advance

  • Notice of cancellation must be given in advance**

  • If 5 or more reserved days are missed without cancellation in advance, you must wait until the next quarter* to be eligible to make daycare reservations

As always, you can contact us anytime to ask about your daycare reservation!

This policy will enable us to continue to care for your pups with a high standard of safety and attention to each pup that stays with us! Thank you for being a part of the Doggie Zen Den family!

*Quarters shall be January-March, April-June, July-September, and October-December

**exceptions will be made for emergencies